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-Clayton Christensen, Professor, Harvard Business School, and Author, The Innovator's Dilemma
"Kaplan and Norton chronicle the long-overdue shift from management 'by the numbers' to a performance management process that places well-articulated, knowledge-based strategies at the center of every employee's activities. Given the pace of change in the new economy, strategy-focused processes that are measurable, repeatable, and supported by superior information are the only true sources of sustainable competitive advantage. Organizations that ignore this reality do so at their own risk."
-James H. Goodnight, President & CEO, SAS
"The Balanced Scorecard is an innovative performance management tool that provides enormous help in tackling the tough job of managing state government for results."
-Gary Locke, Governor, State of Washington
"Kaplan and Norton's framework is clearly taking hold as a business model for today and tomorrow. Our own Balanced Scorecard journey has allowed us not only to 'tell the story of our strategy' and deliver positive results for our stakeholders, but to unite our team members around a system that measures, rewards, and motivates performance based on achieving goals that move our company forward." -Dieter Huckestein, Hotel Division President, Hilton Hotels Corporation
"The Strategy-Focused Organization recognizes and reinforces organization issues and moves the Balanced Scorecard from a strategic imperative to a business result. Leaders in all functions-and at all levels-will find it a useful blueprint for turning strategy into action."
-Dave Ulrich, Professor of Business Administration, University of Michigan
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